Thursday, March 31, 2005
appraisal
Tuesday, March 22, 2005
The One That Got Away
Monday, March 14, 2005
bloopers
opening spiel: "thank you for calling _____.com. my name is shania. is there a reservation i can help you with today?"
closing spiel: "have i answered all ur questions? thank u for calling______.com.have great day!"
that's the standard opening and closing spiels but instead of having the closing spiel:
scenario 1
me: have i answered all your questions?
caller: yes you have,thank you...
me: alrighty...thank you for calling expedia.com. my name is shania. is...is...
(then i stopped,realizing that i was supposed to end the call)
scenario 2
me: have i answered your questions?
caller: yes you have.
me: ok...thank you for your help...
(i thanked her instead of her thanking me)
scenario 3
our job requires us to call our vendors(airlines,hotels or cars) and we do ask assistance from them.instead of thanking them,i said: thank you for calling! (oh...my God...i just called them and i thanked them for calling...hehe...it is too scripted..)
scenario 4
i had this caller who wanted me to search for available flights from denver to baton rouge.oh,boy there could have been something wrong with my auditory nerves because when i gave the recap for the flights that he wanted.....
me: this is a flight from denver to bangladesh.
caller: No, i'm not going to bangladesh.i said baton rouge.B-A-T-O-N R-O-U-G-E....
(hahaha...)
scenario 5
before i ended the call,i advised the caller regarding the documents needed for travel.
me: you have to print a printed copy...(haha...stop me awardee)
scenario 6
when i tried to spell-out the letters of the airline confirmation code...i said, K for killer.
(it was a big no-no.what a boo-boo...my batchmates were laughing during the call upon hearing my own composition for spelling out the letter K.)
scenario 7
at the start of the call after caller gives itinerary,we start pulling up the record and then i always advise the caller to bear with me and to stay on the line while i pull up the record.then the called said,"try using DSL,it's faster".
scenario 8
caller: where are you located?
me: philippines
caller: really?owh, you have a great english.
me: thank you...
caller: you're welcome but there is just something wrong with the way you say Charlotte.... it's C-h-a-r-l-o-t-t-e. say it...
me: C-h-a-r-l-o-t-t-e
caller: say it again...
(haha...he was like a teacher teaching a kid...in fairness, great english daw.)
Wednesday, March 09, 2005
Sunday, March 06, 2005
Friday, March 04, 2005
what's in a name?
my first name:
You are an overly sensitive person, often falling into a savior-martyr role. You are very skeptical and have more than your share of bad luck. You are relatively demonstrative in your affections. You enjoy being stroked verbally and physically. You are naturally friendly. You can be the life of the party. You need to learn the true meaning of friendship. You have much enthusiasm with a driving attitude toward achievement in life. You can handle details well. You have a methodical mind. Your independence and freedom are important to you. You are always involved with projects and things to do. You have a need to be up front. You must learn to give the same freedom to others that they want for themselves.
my nickname:
You tend to be critical of yourself, not always expressing your true desires. You have an interest in health and health matters. You are relatively demonstrative in your affections. You enjoy being stroked verbally and physically. You have good recuperative abilities. You are determined. There is a compulsion for change and rebirth on all levels. There is a need to guard your health. You need to learn to give and receive love for love's sake. You have a need to be assured of affection.
my middle name:
You are easily excitable, optimistic and idealistic. You are never at a loss for what to do, what to say, and you are always going. You are soft-hearted with a charitable nature. You can be quite inventive and quite curious. You enjoy a challenge. You can take thought-directed actions. You have a great deal of loyalty to those you love. You have much inner strength. You have a diplomatic flair to your nature. Equality and fairness are important to you.
my last name:
Status is important to you and your ability to achieve success and earn money. You have a need to be noticed and seek status. You need to learn to give and receive love for love's sake. You have a need to be assured of affection. You need to learn when to let go. You need to learn to be expressive. You are a person who cannot tolerate being misunderstood. You must learn to give 'wise' service and not be a martyr. You need to learn to be expressive. You are a person who cannot tolerate being misunderstood.