Thursday, March 31, 2005
appraisal
Tuesday, March 22, 2005
The One That Got Away
Monday, March 14, 2005
bloopers
opening spiel: "thank you for calling _____.com. my name is shania. is there a reservation i can help you with today?"
closing spiel: "have i answered all ur questions? thank u for calling______.com.have great day!"
that's the standard opening and closing spiels but instead of having the closing spiel:
scenario 1
me: have i answered all your questions?
caller: yes you have,thank you...
me: alrighty...thank you for calling expedia.com. my name is shania. is...is...
(then i stopped,realizing that i was supposed to end the call)
scenario 2
me: have i answered your questions?
caller: yes you have.
me: ok...thank you for your help...
(i thanked her instead of her thanking me)
scenario 3
our job requires us to call our vendors(airlines,hotels or cars) and we do ask assistance from them.instead of thanking them,i said: thank you for calling! (oh...my God...i just called them and i thanked them for calling...hehe...it is too scripted..)
scenario 4
i had this caller who wanted me to search for available flights from denver to baton rouge.oh,boy there could have been something wrong with my auditory nerves because when i gave the recap for the flights that he wanted.....
me: this is a flight from denver to bangladesh.
caller: No, i'm not going to bangladesh.i said baton rouge.B-A-T-O-N R-O-U-G-E....
(hahaha...)
scenario 5
before i ended the call,i advised the caller regarding the documents needed for travel.
me: you have to print a printed copy...(haha...stop me awardee)
scenario 6
when i tried to spell-out the letters of the airline confirmation code...i said, K for killer.
(it was a big no-no.what a boo-boo...my batchmates were laughing during the call upon hearing my own composition for spelling out the letter K.)
scenario 7
at the start of the call after caller gives itinerary,we start pulling up the record and then i always advise the caller to bear with me and to stay on the line while i pull up the record.then the called said,"try using DSL,it's faster".
scenario 8
caller: where are you located?
me: philippines
caller: really?owh, you have a great english.
me: thank you...
caller: you're welcome but there is just something wrong with the way you say Charlotte.... it's C-h-a-r-l-o-t-t-e. say it...
me: C-h-a-r-l-o-t-t-e
caller: say it again...
(haha...he was like a teacher teaching a kid...in fairness, great english daw.)
Wednesday, March 09, 2005
Sunday, March 06, 2005
Friday, March 04, 2005
what's in a name?
my first name:
You are an overly sensitive person, often falling into a savior-martyr role. You are very skeptical and have more than your share of bad luck. You are relatively demonstrative in your affections. You enjoy being stroked verbally and physically. You are naturally friendly. You can be the life of the party. You need to learn the true meaning of friendship. You have much enthusiasm with a driving attitude toward achievement in life. You can handle details well. You have a methodical mind. Your independence and freedom are important to you. You are always involved with projects and things to do. You have a need to be up front. You must learn to give the same freedom to others that they want for themselves.
my nickname:
You tend to be critical of yourself, not always expressing your true desires. You have an interest in health and health matters. You are relatively demonstrative in your affections. You enjoy being stroked verbally and physically. You have good recuperative abilities. You are determined. There is a compulsion for change and rebirth on all levels. There is a need to guard your health. You need to learn to give and receive love for love's sake. You have a need to be assured of affection.
my middle name:
You are easily excitable, optimistic and idealistic. You are never at a loss for what to do, what to say, and you are always going. You are soft-hearted with a charitable nature. You can be quite inventive and quite curious. You enjoy a challenge. You can take thought-directed actions. You have a great deal of loyalty to those you love. You have much inner strength. You have a diplomatic flair to your nature. Equality and fairness are important to you.
my last name:
Status is important to you and your ability to achieve success and earn money. You have a need to be noticed and seek status. You need to learn to give and receive love for love's sake. You have a need to be assured of affection. You need to learn when to let go. You need to learn to be expressive. You are a person who cannot tolerate being misunderstood. You must learn to give 'wise' service and not be a martyr. You need to learn to be expressive. You are a person who cannot tolerate being misunderstood.
Thursday, March 03, 2005
clueless
Friday, February 25, 2005
kudos
She was just wonderful!!!....gave me all the help that I needed...I'm going there (Philippines) to meet her!!!
- Words of Sean, another happy customer because of
Agent Shania's
Exceptional Customer Service
Tiffany May Simene
case id : 17866032
Keep it up and keep 'em coming Tiff!!!
________________
kino
t.s. - trainee
Thursday, February 24, 2005
something about me
Hazel: well..well...ate nikki?! ga ate ba k0 ani niya? heheh limut nko..hehe..its seems pila na ka yrs wla nkoi balita bwt niya..hehe..last nkong kita niya is ka2ng sa terminal going daw cya sa manila a2 ..ehehe...well she's kinda cute girl,gamay,hehhe she's wafa, bu0tan ..and bzta..ma0 na toh... she's a g0od sister pAla..hehhehe and bzta ma0 na toh...
Wednesday, February 23, 2005
Prayer to St.Anne
most unlikely
1.1 the night that was
Tuesday, February 22, 2005
girl meets boice
i met someone new last Saturday,he was the friend of my friend’s hubby.he came all the way from cebu to attend his friend’s wedding. I saw him at the church,he got my attention because of his outfit.i liked the laidback style.i was supposed to go home early after the wedding because I was scheduled to watch my batchmates play basketball.(I just wanna shout…shot..)me and my friends LA and jasmine decided to watch the game.well…that was around 7:30 so we decided to bid goodbye to the newlywed doona but she won’t allow us to go because she wanted to spend some time with us. ok..there we go.we stayed and pinagbigyan ang bagong kasal.my friend melody was telling me,”hala...ipaila-ila gyud ka karon diha.” And i was like,”duh..”I didn’t mind what she said and we just laughed. I totally forgot that metrosexual guy I saw at the church because I was chasing after a beautiful moon.i didn’t recognize I was being followed by a patient little cloud.I enjoyed chatting with my friends but was also making palusot that we could go na.nope,it never happened.and then, my friend was telling me that he’s gonna introduce me to someone but I didn’t mind.the next thing I know,I was talking to one of his friends. the guy was nice and cool. the conversation went so smooth and we had a funny conversation, it’s not the corny and boring conversation but I guess he got intimidated by me.haha.one of the funniest lines was this:
guy: can I have your number?
me: nope…sorry,I don’t text.you’ll hate me because I seldom text.
guy: it’s ok.i won’t text.i’ll call.
me: owh, guba akong phone(it’s true)
guy: I’m gonna buy you one.
then I laughed.it was like”did I hear it right?”.i'm not gonna give in to that.well, I shared that line with my friends and they were like…”cge,go…” hahaha… and then my friend was telling me that we looked good together,this and that. well,well,well… finally they found someone new to pair me with. i’m not anymore stucked with the old loveteams they used to tease me with.. haha. eww…
my friend's wedding...
One of the reasons I went home was to attend my friend’s wedding.she got married last Saturday and it was a blast.i was the earliest to arrive at the church.i wonder if there was a prize for that.the ceremony was scheduled to start at 2pm but the priest came late.haay..buti nalang gwapo siya.it was worth the long wait.i was the psalmist so I needed to pa-cute.haha…everything went out well.the couple with their two angels looked great and it was picture-perfect.my friends were there and I enjoyed the chika madness.haha.
talisayan escapade
I went home last Thursday and i enjoyed my stay there.it was fun. before I went home I listed the things I missed about talisayan but I was not able to fulfill those things.ahh…but it’s ok coz i gained more than what I missed.
- food. finally,lutong-bahay was served.
- sipaka. gotta check it out this holy week..
- beach. I went to kalamkam coz the reception of the wedding was held there. Unfortunately,I was not able to go swimming because something came up.it’s a girl thing.
- TV. I never had the chance to watch tv. I was too busy.
- chika galore. updates,updates,updates... I had a lot of them.
- makeover sessions. Nuh..never did it.i just dressed up for the wedding.
- cassava madness. Gotta try this out next time.
- kan-anan by the sea. I love their food.my brother treated us for lunch there.it was perfect.
- lipunan. Of course,I did.bisan init basta lipunan.bahalag mahangin sa labas.haha.
- buko. Gotta have this next time around.
- cooking. Well,I was the cook at home.just ask my bro if the food tastes good.
- sunday mass. I was able to hear mass twice but I didn’t hear the song “catch me I’m collin”.haha.it was nice seeing the people around.
- basketball. I wasn’t able to able watch my batchmates play basketball because I was out there busy talking to B… haha.nope…it was doona’s wedding and she asked to stay.
- bumming around. I had 60% of it.
Wednesday, February 16, 2005
going home
- sipaka. it is the trademark of talisayan...i've been on top of it and it feels great up there.freshest air and you can touch the untouchable clouds.got it?haha.. gotta check it out this holy week..
- beach. i'm a water baby and i really love the beach so much... kalamkam here i come..
- TV. ohw, at least i could have the chance to update myself on what's happening around.i've never watched tv for three months or more now.it's hard to give up my tv addiction.i was a couch potato.
- chika galore. updates,updates,updates...i love to chichat and i've been missing a lot of updates.
- makeover sessions. i miss our makeover sessions with my sis.it's a girl thing and it's fun being a girl.
- cassava madness. i love to eat bulanghoy especially with bagoong then a few good laugh with my batchmates.
- kan-anan by the sea. they serve the best sutukil.i miss their mouth-watering foods.plus the view is nice.
- lipunan. yeah,honestly i just miss bagong lipunan bus.haha..i'm sure if one of my friends reads this,they will surely laugh.
- buko. i haven't done pamutong for a long time now.how i wish i get to experience it again.i can eat all i want c/o hacienda lucia.haha.
- cooking. i love to eat and i love to cook.
- sunday mass. i do hear mass here but i just miss hearing mass way back home. (because of that catch me i'm collin...haha)
- basketball. i love basketball and i missed watching the game.it's been months since i last shouted...shot! haha...
- bumming around. i miss bumming around talisayan.i've been a bummer before i got this job..
- food. i miss lutong-bahay.
