agent shania turns one

i've been in cebu for a year and 10days today.when PS hired us,they relocated us here.we arrived last 31oct with pam,mike,khaki,js,kimmy,franz,js,jen a,jen b,lai and leah.
we first set foot here in PS last november 2... there were 25 of us then,22 graduated from training,4 resigned during a-bay and 18 graduated from a-bay.we had our first day live on the floor last january 3 and only 5 of us are left after a year.training period was fun and it was just like we were in school with new classmates and by the time we went live on the floor it was not easy.it was a year of being a dedicated online travel agent slash call girl.

i've made it through all kinds of calls:
*from passengers who doesnt know their flight information
*exchanges,airline schedule changes,flight reconfirmations
*passengers who asks you which airport is near manhattan and how far it is from their hotel(get a map!)
*passengers who asks you for directions at the airport(omg!!i've never traveled internationally)
*clients asking assistance in booking their reservations
*customers who arrived at the hotel without any reservation
*putting my feet on the caller's shoes
*passengers bull-shitting you
*customers shouting,cursing and calling us as a f**cking telephone operator
*arguing with customers
*parents who wanted to know if their children is on the plane(how the hell will i know?i'm not an airport agent)
*customers asking for a supervisor (which most of the time i decline)
*customers praising you for a job well done
*talking to desperate callers looking for an email buddy
*cursing dumb americans while on mute
*understanding and helping americans who doesn't know how to read the rules and restrictions
*waiting patiently to chat with a filipino caller
*i've spoken to thousands of callers,airline agents and hotel agents,and sometimes arguing with the airline agents especially US airways agents
*getting zeros and a 100% customer surveys
*customers reprimanding me and the other way around(hehe.true)
*wives cancelling their husbands reservations upon knowing that he booked a reservation for two
*getting used to callers who calls me honey,love,dahling,babe, and sweetie.(eww!!)
*dealing with deafmute clients using the relay operators which will take hours
*customers who treated you as their slave(damn!)and at the back of my mind i'll say "makaanha ka lang diri,pabirahan ta ka!".bwahaha!!!
*customers who wonder where and how i learned to speak english.and they even sound so surprised.
*filipinos who gets surprised that their call is routed to the philippines
*customers who pair you with their sons
*customers who loves my name which is SHANIA because it is unique and asking me if i sing like shania twain(owh,man!i can sing but i can't carry a tune)
*listening to customers rantings
*hearing words like f**ck,sh*t,cr*p which sounds nothing because you get to hear them everyday
*making sure they understand everything you just said
*breaking the bad news to the passengers which is hard but you have to be honest
*putting the customers on my pocket just to save my ass(sakto bah?)
*clients complaining with just a $5 charge
*dealing with americans who wants to prove that they are right even if they are not.
*arguing with the very frank and most reklamador americans(in your face!)
*callers who admit that they are dumb and they are at fault
*being patient with customers
*racial discrimination
*can't even say "it sucks to be you!" though i've once said "hung up and dial again".
*there are also those who are nice and who treats you as a person
*customers who hears and feels what your heart and mind is shouting
*being nice to customers
*going an extra mile just to help someone
*laughing,talking,smiling,cursing,almost in tears and raising my voice on the phone

but no matter how bad the call is,all calls will always end up with: "thank you for calling______.have a great day!"

it was a tough year full of wonderful experiences.i missed these people:

js-my roomie and partner in crime.hehe.we were classmates in college but i got to know her more when we became officemates.she's brilliant and smart(ass!haha).she's now connected with nestle(bongga!!)
pam-the class valedictorian.she tops our training exams (next to me.bwahaha.joke.).she's mysterious and super homesick all the time.she's cool and loves to listen but she never shares her lovelife.
jen-the ate.the CPA.don't ask why she works in a call center.smart and conservative.the vaporin necklace(according to js) and eyeglasses reminds me of her.
jaeger-loveteam ni jen.haha.he calls me nikkiboy and i call him jaega-jaega.
kimmy and leah-the noisy pair in class who were so funny and both are sexy.kimmy is smart and leah's brain is bigger than her boobs.hehe.
jovie and anne-groovy,sexy and fashionista moms.
bern-the make-up artist,make-over specialist and kikay.
cyrus-funny man.
franz-agent farell who turns to be agent corbin.good boy and i love the way he laughs.i love his dance pad.
iris-the other half of the dynamic duo according to sup john.we always do barkada lunch.hehe.super matchmaker.a good singer also.
enna-the spammer.a very nice girl who would always check how am doing.
ojh-the figure skater.i love her company.she's funny and easy to be with.we spent christmas with her family last xmas.
ethel-the teacher and the singer.
luanne-i love listening to her when she talks.ma-chika and her sleepy eyes reminds me of her.
hanna-pretty girl who always sleeps in class.
sherilyn-irate agent with a loud voice.she alway sings in class.
richard-the pornstar.need i say more?
swetie-her name speaks for itself.
marichel-sexy,pretty and irate?she reminds me of pocahontas and mulan.
christian-super funny guy.he tickles my fancy everytime he speaks of vip.
kates-the journalist.kates is so funny and sexy,too.she was my seatmate and she never fails to make me laugh.
tj-the only agent who manages to sleep while taking calls.be prepared to answer all his questions.

batch 31:
Bernadine Vallejos; Christian Farrales; Cyrus Van Mutia; Edsel Fetalvero; Enna Nesie Modequillo; Ethel Marie Entrampas; Francis Israel Balleras; Iris Angeline Susas; Jenfer Daria Berdon; Jo-Ann Sherly Awatin; Joanna Fedora Garcia; Johanna Ocampo; Hanna Loiuse Quimilat; Katherine Salanga;Kimmy Eguna; Leah Esta�ol; Luanne Alvarez; Marichel Corsiga; Marie Anne Tiu; Pamela Joy Lagrosa; Richard Rene Bunalos; Sherilyn Gepitulan; Swetie Guzman; Tiffany May Simene; TJ Cabili