blogger is on leave...
merry christmas and a happy new year!
"wake up the day is dawning and i don't feel like yawning
it's a brand new day, a brand new day
wake up the world is shining and i don't feel like whining
it's a brand new world, a brand new world
let my hair down
get my feet back on the ground
life is beautiful oh so wonderfuland
full of the good things that can satisfy such a natural high
just like the sun and the sea and the sky
i wanna run, wanna swim, wanna fly
i feel so natural"
i'm happy.it's true that happiness comes from within.it doesn't have to depend on other people.it feels good to find inner peace and it's very enlightening.i think the christmas spirit is within me.i told krishna(an officemate) that it's too tiring to feel bad.i don't wanna feel bitter towards someone.as human as we are,we make mistakes and learn from them.it's a matter of accepting and understanding the individual differences.i am me and you are you.how good it could be to see someone smile and laugh.
hats off to friendster.thanks to friendster because i got to know the people on my list of friends.u get to know if ur friend is single,married,in a relationship,u get to know the other side of the person,the what-nots and the testimonial says it all.i just found out that someone has a gf.i know I shouldn’t be affected because in the first place,we’re not doing anything wrong.but I don’t like the idea that he’s texting me when in fact he has a gf.of course i wouldn't feel good if i were on the gf's shoes.it’s about principles.char!i don’t wanna be a supporting actress or the villainess to someone else’s love affair. It doesn’t fit me. I deserve to have my own stage and I’m fit to be the protagonist. my head is perfectly designed for the tiara to fit.'nuff said.
my will be done.how would u feel if someone requires u to inform her what u do in ur life?it's not fair,right?all my life i make my own rules and i go where my feet leads me.i'm no longer a kid and i don't even ask permission from my mom if i need to go somewhere.what i do is inform her that i'm going to timbuktu or just tell her that i'm going somewhere.she doesn't even ask me the exact details.i don't wait for her to say no as long as i've informed her.i know she wouldn't say no because i believe she trusts me enough.but i don't like the idea that i need to tell someone re my whereabouts.hell no!i'm 23 and and i have the sole freedom to control my life.i don't need to tell anyone that i'll be flying to the moon and the what-nots.i've lived my life with my own rules.i value my individuality and i'm the captain of my ship.
where art thou?..a hundred text msgs,a # of missed calls,a handful of wrongsent msgs just to know u exist but u nvr answered.have u left me my friend?i may be a fool for thinking that you've betrayed me.i'm hoping that my heart and mind is wrong.i hope this time my intuition would fail me.i dunno why i'm feeling this way but i feel so uneasy and i'm trying to fight off this strong feeling.i'm afraid to let this feeling rule me.the last time we spoke,i sensed something.it seems like you were trying to imply something without having to say it.there was a hidden meaning in your smile and a truth waiting to be unveiled.it's like a code that i needed to decipher.hope you'll soon drop a line or two.
In this moment, you think of love as commitment. Love only works when both people are totally devoted. |
Your Birthdate: April 2 |
You're so intuitive, it's like you have a sixth, seventh, and eighth sense. You connect with others freely and easily - and you tend to have many best friends. Warm and caring, it's hard for you to close your heart to anyone. Affection is like air for you - you need to give and receive it to survive. Your strength: Your universal compassion Your weakness: Your unpredictable mood swings Your power color: Mauve Your power symbol: Butterfly Your power month: February |
...ÜÜÜ
...ursula has stolen my voice
...i've eaten the poisonous apple
...the witch cut my hair
...i've broken the glass shoes
...millicent the witch has put me back to sleep
...someone has turned me into a beast
...tinkerbell has paid me a visit and sprinkled some of her pixie dust
...there's a need for me to visit neverland where no one will ever find me.
life is full of uncertainties.i dunno but this thought keeps on bugging me.maybe i'm just too fed up thinking about how my life would be few years from now.ask me how i see myself 10years from now and i don't have an answer to that.i have a skeleton of how i wanted my life to be but it's not worth telling everyone.forrest gump once said "life is like a box of chocolate.you'll never know what you're gonna get."it's true.life is not like 1+1 where you'll surely get an answer of 2.it's more than that.it's hard trying to figure out something which has not started,trying to count the chicks before it hatches,it's like computing for the value of Y wherein the other value is missing,guessing what's inside the box,and it's like waiting for someone to put down his cards and assume that he has the missing card for you to win the game,it's hard to assume that you've won,it's hard to put an end to something which has not started and it's even harder to be in denial when you feel that it's not going to end up the way you want things to turn out and it's confusing to put a period when all you wanted to do is put a comma.life is a never-ending series of the why,how,when,who,where.i got it now and i'm taking it slowly.it's too tiresome to think about the future.the long wait is even tiring but i learned to appreciate life.i just woke up one day and realized that i don't need to burden myself thinking about something which is beyond my control.might as well take a deep breath and open my eyes to something real and concrete.reality slapped me so hard and it brought me to where i should be.the future is so vague and so complicated by grabbing it all now.the future will surely come.i've decided to take care of the present and let time unfold what the future may bring.as i look at my life,i see myself enjoying whatever i have now.really!i'm taking everything i have now while i'm young.life may take us to places we've never been and it's given that we might be lost along the way but it will always lead us to the right path.there would always be a missing piece in our lives and we may search every corner in the world just to find it.without that missing piece,life will be boring.we continue to strive and live to find that piece.i'm just picking up the pieces from where i left off.i laugh,love,cry,live and learn.ÜÜÜ
"hey,ur so thin."
"omg! wala gyud ka nidako!"
"ur sis is taller than you."
"do u eat?"
"r u on diet?"
"u don't look like ur a working girl."
"what do u eat?"
"u look like ur the youngest."
"unsa naka nga year?graduating?"
i've heard these statements so many times and if i could only list down all the comments then it will require a whole page.one time when we (with my bro john;he is 5"9)were on our way home,john sat beside me and then the lady asked him,"dong,pletehan na ang bata?".oh my God!we were laughing the whole time.Mom said when I was born I was a 7-pound healthy baby girl which is normal. When i grew up, people recognized how lil I was. they were telling me that I'll soon grow big when I enter grade school. grade school came but everything stayed the same. then they said my body build will change after "pagdadalaga" but it didn't.so, they said it might be in high school and then in college or could be right after i graduate in college or maybe when i have a job of my own.or maybe when i get married and the guess goes on and on.shut up!as i look at myself in the mirror, it's not too bad.i don't look like those kids in somalia.right? i have a small frame, thin and petite i should say.i don't like to grow so big because i'm not tall.i'm only 5feet tall and i don't like to see myself with a bulging tummy, round faced, flabby arms and what-nots.i'm contented with how i look now.i might someday join the big asses association but as of now,this is me.i don't have a problem with baby fats slash bilbil,people say i look young for my age,i can shop at the kids department,i can always say "SP" if i ran out of coins etcetera.i know some people are so desperate and they spend so much just to lose weight.i don't wanna go through that hassle.i could either be flat or flattering.it's not how you look that matters but it's how you bring out the best in yourself.
didn't you know that big surprises comes in small packages?haha...
check this out: campaign for beauty
i didn't find it hard to adjust to how my life has changed when i relocated here in cebu.the only hard part was searching for the perfect shelter here.we stayed at golden peak for a week when we arrived and then the search for the boarding house started.it was not easy.my first boarding house was so near the office located in ucma ville,lahug and it's just a stone's away but i only stayed there for a month and a half.the place is untidy and we( js and i) don't like our boardmates.then i moved to r.landon and stayed there for 3months until something happened.it's freaky...there was this akyat-bahay guy.(forget it)then i moved back to ucma village and stayed with nadina for a month.it's the same neighborhood from where i stayed before.and to add,it is near BBRC(presohan gud) so our boarding house was like the extension of BBRC.haha.i was so paranoid then coz my shift starts at 1am and everytime i would go to work at around 12am,my heart would beat so fast and i could hear it thumping because i'm afraid some criminals might escape and might hold us as their hostages.my God!!!weird imagination.so after a month,i moved to labangon and stayed with debbie(an officemate) until now.i know it's far but i'm more comfortable staying there.it was a year of living away from home and most of the time eating alone which i really hate.back home i don't like it when someone would eat first.i wanted everyone to eat together because i love chitchats(for short,tsismosa ko.haha).but sometimes you can't deny the fact that silence is deafening. i read this somewhere :
"It's the loneliest feeling in the world; to find youself standing up when everyone else is sitting down. To have everybody look at you and say, "What's the matter with her?" I know what it feels like. Walking down an empty street, listening to the sound of your own footsteps. Shutters closed, blinds drawn, doors locked against you. And you aren't sure whether you're walking toward something, or if you're just walking away." it happens and it's like you're trapped in your own world.how sad.*teary-eyed*.as far as i could remember it was hard spending christmas here and taking calls while everyone else awaits the coming of Christ.with all the booms and bangs i heard outside,i was here sitting and as if nothing happened. i could still remember js and pam who would get homesick all the time with just the thought of spending christmas here.hearing christmas songs is such a pain in the ass because we know we'll be spending it away from home.as what franz said,"there would always be a first time".he was right.right after shift,kates invited me over for a breakfast in holiday inn and i slept.the moment i woke up around 7pm,i realized no one sells food outside so we went to ojh's place and had dinner there.good thing i had js,franz,jaeger and ojh at that time.that was almost a year ago.and this year,i'm not sure if i could go home.the last time i checked with our workforce,my leave for the christmas holidays was disapproved.last new year was even terrible.my supervisor issued a written warning because i went home without permission.and i'm not going to do that again this year.sayang ang performance bonus and i even lost my retention bonus worth 3800php because of that warning.damn.it sucks to be me.hehe.well,everything happens for a reason.i'll just embrace whatever will come my way.
i've been in cebu for a year and 10days today.when PS hired us,they relocated us here.we arrived last 31oct with pam,mike,khaki,js,kimmy,franz,js,jen a,jen b,lai and leah.
we first set foot here in PS last november 2... there were 25 of us then,22 graduated from training,4 resigned during a-bay and 18 graduated from a-bay.we had our first day live on the floor last january 3 and only 5 of us are left after a year.training period was fun and it was just like we were in school with new classmates and by the time we went live on the floor it was not easy.it was a year of being a dedicated online travel agent slash call girl.
i've made it through all kinds of calls:
*from passengers who doesnt know their flight information
*exchanges,airline schedule changes,flight reconfirmations
*passengers who asks you which airport is near manhattan and how far it is from their hotel(get a map!)
*passengers who asks you for directions at the airport(omg!!i've never traveled internationally)
*clients asking assistance in booking their reservations
*customers who arrived at the hotel without any reservation
*putting my feet on the caller's shoes
*passengers bull-shitting you
*customers shouting,cursing and calling us as a f**cking telephone operator
*arguing with customers
*parents who wanted to know if their children is on the plane(how the hell will i know?i'm not an airport agent)
*customers asking for a supervisor (which most of the time i decline)
*customers praising you for a job well done
*talking to desperate callers looking for an email buddy
*cursing dumb americans while on mute
*understanding and helping americans who doesn't know how to read the rules and restrictions
*waiting patiently to chat with a filipino caller
*i've spoken to thousands of callers,airline agents and hotel agents,and sometimes arguing with the airline agents especially US airways agents
*getting zeros and a 100% customer surveys
*customers reprimanding me and the other way around(hehe.true)
*wives cancelling their husbands reservations upon knowing that he booked a reservation for two
*getting used to callers who calls me honey,love,dahling,babe, and sweetie.(eww!!)
*dealing with deafmute clients using the relay operators which will take hours
*customers who treated you as their slave(damn!)and at the back of my mind i'll say "makaanha ka lang diri,pabirahan ta ka!".bwahaha!!!
*customers who wonder where and how i learned to speak english.and they even sound so surprised.
*filipinos who gets surprised that their call is routed to the philippines
*customers who pair you with their sons
*customers who loves my name which is SHANIA because it is unique and asking me if i sing like shania twain(owh,man!i can sing but i can't carry a tune)
*listening to customers rantings
*hearing words like f**ck,sh*t,cr*p which sounds nothing because you get to hear them everyday
*making sure they understand everything you just said
*breaking the bad news to the passengers which is hard but you have to be honest
*putting the customers on my pocket just to save my ass(sakto bah?)
*clients complaining with just a $5 charge
*dealing with americans who wants to prove that they are right even if they are not.
*arguing with the very frank and most reklamador americans(in your face!)
*callers who admit that they are dumb and they are at fault
*being patient with customers
*racial discrimination
*can't even say "it sucks to be you!" though i've once said "hung up and dial again".
*there are also those who are nice and who treats you as a person
*customers who hears and feels what your heart and mind is shouting
*being nice to customers
*going an extra mile just to help someone
*laughing,talking,smiling,cursing,almost in tears and raising my voice on the phone
but no matter how bad the call is,all calls will always end up with: "thank you for calling______.have a great day!"
it was a tough year full of wonderful experiences.i missed these people:
js-my roomie and partner in crime.hehe.we were classmates in college but i got to know her more when we became officemates.she's brilliant and smart(ass!haha).she's now connected with nestle(bongga!!)
pam-the class valedictorian.she tops our training exams (next to me.bwahaha.joke.).she's mysterious and super homesick all the time.she's cool and loves to listen but she never shares her lovelife.
jen-the ate.the CPA.don't ask why she works in a call center.smart and conservative.the vaporin necklace(according to js) and eyeglasses reminds me of her.
jaeger-loveteam ni jen.haha.he calls me nikkiboy and i call him jaega-jaega.
kimmy and leah-the noisy pair in class who were so funny and both are sexy.kimmy is smart and leah's brain is bigger than her boobs.hehe.
jovie and anne-groovy,sexy and fashionista moms.
bern-the make-up artist,make-over specialist and kikay.
cyrus-funny man.
franz-agent farell who turns to be agent corbin.good boy and i love the way he laughs.i love his dance pad.
iris-the other half of the dynamic duo according to sup john.we always do barkada lunch.hehe.super matchmaker.a good singer also.
enna-the spammer.a very nice girl who would always check how am doing.
ojh-the figure skater.i love her company.she's funny and easy to be with.we spent christmas with her family last xmas.
ethel-the teacher and the singer.
luanne-i love listening to her when she talks.ma-chika and her sleepy eyes reminds me of her.
hanna-pretty girl who always sleeps in class.
sherilyn-irate agent with a loud voice.she alway sings in class.
richard-the pornstar.need i say more?
swetie-her name speaks for itself.
marichel-sexy,pretty and irate?she reminds me of pocahontas and mulan.
christian-super funny guy.he tickles my fancy everytime he speaks of vip.
kates-the journalist.kates is so funny and sexy,too.she was my seatmate and she never fails to make me laugh.
tj-the only agent who manages to sleep while taking calls.be prepared to answer all his questions.
batch 31:
Bernadine Vallejos; Christian Farrales; Cyrus Van Mutia; Edsel Fetalvero; Enna Nesie Modequillo; Ethel Marie Entrampas; Francis Israel Balleras; Iris Angeline Susas; Jenfer Daria Berdon; Jo-Ann Sherly Awatin; Joanna Fedora Garcia; Johanna Ocampo; Hanna Loiuse Quimilat; Katherine Salanga;Kimmy Eguna; Leah Esta�ol; Luanne Alvarez; Marichel Corsiga; Marie Anne Tiu; Pamela Joy Lagrosa; Richard Rene Bunalos; Sherilyn Gepitulan; Swetie Guzman; Tiffany May Simene; TJ Cabili
nope,i didn't have a hotel reservation but i just love to call it a kickback.i went home to talisayan last 31oct and went back last 5nov.i was sooo excited to go home and hanz(Workforce) must be annoyed by me because i always follow-up my leave everyday(not to mention he is a cutie.hehe).so there,my 5-day leave was approved.my restdays fell on 29oct-30oct plus my leave was approved from the 31oct-4nov plus another restday on 5nov-6nov which means a long vacation.my shift ended last 29oct at 8am which is saturady so it was possible for me to depart at 8pm but i decided not to because according to me it would be a hassle to leave right after my shift.my original plan was to leave last sunday but there's no avail trip with cebu ferries/superferry.only trans asia had a trip that night and i don't trust them that much.so, i opted not to leave.i bought a ticket to leave monday,31oct sched to depart at 945am and is sched to arrive at 6pm.wow!!!perfect!because i can catch a bus at 7pm and i'll be home by 9pm.i was super excited packing my things and i woke up at 6am and then headed to the pier at 8am. while waiting for the check-in instructions,an announcement was made and here it goes:
"to all passengers scheduled to depart from cebu to cagayan de oro ticketed to leave at 945am,your trip has been delayed.the boat is scheduled to arrive at the port of cebu at 3pm.we apologize for the delay caused by previous delays.good morning!"
(i've memorized it from word to word because it was repeated many times and it was so annoying to hear it again and again.)
wtf?i can feel my blood rushing back and forth and it was not a good surprise.had i known this could happen,i would have left last saturday.i almost turned into an irate customer but i chose not to coz it might ruin my entire trip.i just tried to think about the many possibilities why it got delayed and the what-nots.i even met new people and good thing they served free lunch and dinner.the price of the ticket is only 290php.it was a good catch so people were tempted to buy the ticket only to find out that the trip will be delayed for how many hours.the boat arrived at 4pm and we departed at 630pm on board superferry12.we could have been in cdo at 6pm if only it departed on time.we arrived at 1am and i got home at 430am.good thing my brother jan heard me and he gladly (i dunno if he was glad though.hehe)opened the door.i would just like to thank the couple i met at the terminal with their two kids who helped me forgot that we waited for seven hours or more,the youngters i chatted with who thought i was still in college(hehe) and who got concerned if i've eaten lunch,to my college classmate etta who i met at the boat who helped me find my deck and who was with me on the bus,to fritz who invited me to play tong-its with him for hours and stayed with me until we got off the boat and shared with me my very first experience to witness a shooting star,to the englisero gay who chatted with me who made me feel that the long line is too short and to the familiar faces who made me feel that i was not alone.
I wanna make you smile whenever you're sad
Carry you around when your arthritis is bad
All I wanna do is grow old with you.
I'll get your medicine when your tummy aches
build you a fire if the furnace breaks
Oh it could be so nice, growin old with you.
I'll miss you, kiss you, give you my coat when you are cold.
Need you, feed you,
I'll even let you hold the remote control.
So let me do the dishes in the kitchen sink
Put you to bed when you've had too much to drink.
Oh I could be the man to grow old with you.
I wanna grow old with you.
*sample post from blogger.after months of being a deprived blogger user, i finally figured out how to access it on the floor.*grin*
How could someone be so insensitive and so selfish? There are people who always wants to be on the limelight. good if they are making a name out of it but it does not and it is making other lives miserable. He is not the only person in this whole wide world. He doesn't take into consideration that we have a life, that I have a life and is also burdened by the uncertainties of life. aargh...He thinks that what he do in his life is for him alone. He doesn't even think that there are other people connected to him and is affected by every move that he makes. It happens sometimes that more than we think of ourselves, we think of him. More than we think of our own concerns,we think about his. He could be so selfish and yet I'm being selfless.I may be over reacting or I may have a stupid heart and a freakin brain but I believe I am entitled to feel this way.
*fyi:this someone is not romantically linked with me.
And as a bonus,I was almost hit by a wreckless driver yesterday. Or should I say I was hit by that freakin motorcycle.i stood along gorodo avenue waiting for the traffic light and then this guy popped up into the picture. It was the farthest thing a driver in his normal state of mind would do. Tarantado! He can't wait for his turn that�s why he made a short cut and just blew off my day. If we look at it on all angles,I wasn't at fault. Shucks!!! Nalatayan akong tiil and there goes my sandals in the air. I just found out that I have a feet of steel coz there were no traces of bruises or a swollen feet. My feet didn't even hurt. I can't afford to get hurt by that moron who drives the motorcycle. so cheap of me to die or to be hospitalized. I'll die sad if that happens. Shame on me. Headline would then be: USA KA BABAYE NALIGSAN SA MOTOR. eww! just the thought of it makes me puke. (Hahaha.)It made me think that just because someone wishes to die I was put into that situation. yup, someone wishes to die and had sent me a message yesterday. It's like i was there saving someone's life and yet I'm not so good that's why I'm still here. Alive and kicking ass!!
1.u can't force other people to like u.
2.the moment u start complaining, you'll always find a reason to complain about anything even the littlest things
3.when u stop complaining, everything seems beautiful and acceptable.
4.some people will just use you for their own happiness at their own convenience. they fail to see that as a person, you get hurt and you bleed.
5.unspoken need of some people is wanting to be on the safe side, never wanting to get hurt.
6.jokes are sometimes half-meant and some are full-meant. You know it�s delivered as a joke but u can�t deny the fact that it is making sense and it is true.
7.happiness doesn�t have to depend on other people. happiness should come from within.
8.not everyone can express what's on their mind and in their hearts.
9.silence doesn't always mean yes
10.it's important to listen. some people can�t seem to understand that they are no longer making sense and they forgot that other people exist. I love this line : God made two ears and one mouth because he wants us to listen twice as much as we talk.
11.u can't control other people's minds and lives.
12.think before you speak.
13.someone is meant to pull you down. And when this happens, it means you are on top of them.
14.accepting the truth is hard but it is the only way to move on.
15.some people will misinterpret what you do and what you say.
16. you may laugh hard but that doesn't mean you are happy.
17. if you cry, it doesn�t mean you are sad.
18. there are so many words left unspoken.
19.everything I own is borrowed.
20.if you are alone, it doesn�t mean you are lonely.
21.to stop this, I have to go home. ciao!!! ÜÜÜ
by nancy smith
For every woman who is tired of acting weak when she knows she is strong;
There is a man who is tired of appearing strong when he feels vulnerable.
For every woman who is tired of acting dumb;
There is a man who is burdened with the responsibility of �knowing everything�.
For every women who is tired of being called an �emotional female�;
There is a man who is denied the right to weep and be gentle.
For every woman who is called unfeminine when she competes;
There is a man for whom competition is the only way to prove he is masculine.
For every woman who is tired of being a sex object;
There is a man who must worry about his potency.
For every woman who feels �tied down� by her children;
There is a man who is denied the full pleasure of parenthood.
For every woman who is denied meaningful employment and equal pay;
There is a man who must bear the financial responsibility for another human being.
For every woman who was not taught the intricacies of an automobile;
There is a man who was not taught the satisfaction of cooking.
For every woman who takes a step towards her own liberation;
There is a man who finds that the way to freedom has been made a little easier.
rox's grad at usc talamban right after the grad ceremony.the stairs going up the chapel is their own version of the walk way in camiguin.haha..
rox's after grad celebration(with nad and rox)
dinner at krua thai(with rox's equally pretty and groovy mom,rox,jorge and nad)
coffee break at gloria jean's
owh?!charles is sooo dead.i knew it.haha.*wink*wink* (with rox)
pretty girls stick together.hehe.
fooling around with nadina
yahoo!!!i'm not rejoicing when i said yahoo..i'm pissed off.this is all we got if we access yahoomail in the office.though we can access yahoomail in the pantry,it's still hard because there are a lot of employees and there are only 4 pc's available enough to cater the hundreds of employees here.aaargh...i hate it.we even tried different paths and different ways just to access it on the floor but IT installed this surf control.hello?it's just a matter of sending and receiving mails.i even saved all my work documents there like my canned documents,legal scripts and fax templates which is very helpful.what's the big deal with that?first you removed the U drive so we have to find a way to save our docs.and there's the ever trusted yahoo.what now?you blocked friendster,blogger,blogdrive,gmail and now it's yahoo.what's next?
SurfControl |
Access DeniedAccess to the requested URL has been denied by SurfControl |
a customer just greeted me today with a "have a f**k*ng day!" after he hung up.hahaha...damn caller!he got so pissed off because i didn't provide him with any info.and he even demanded to speak with a supervisor.
here's what happened:
me: thank you for calling _____.com.my name is shania.is there a reservation i can help you with today?
bill: owh,i wanna check on my itin.can you help me with that?
me: sure,let me help you with that sir.may i have your name?
bill: bill
me.thank you.for security purposes,may i have the email address associated with the account?
(then he goes irate)
bill: why are you asking me that?i don't know the email address.someone booked this for me.
me: ok.who booked this reservation?
bill: my daughter booked this for me.
me:may i have your daughter's name?
bill: do we have to go through all these things.
me: yes,bill.
bill: why don't you just tell me about my itinerary?
me: i'm sorry,i cannot disclose any info regarding the reservation if you cannot provide me with the correct email address.
bill: i told you i don't have the email address.
me: bill, you have to provide me the email address for security purposes.if you don't have the email addres,you can ask your daughter and you may call as back.
bill: then give me your supervisor.
me: that is not possible.
bill: i told you i need to speak with your supervisor because you won't help me.now, can i speak with your supervisor?
me: NO.you have to go through the first step.
bill:what?
me:you have to go through the first step.you have to pass security verification.
bill: what the h*ll is wrong with you?you're not of any help. may i have your name?
me:may name is shania and that is spelled as S-H-A-N-I-A.
bill: ok.i'm going to write a letter and i'm going to include your name.
me: ok.have a great day.
bill: have a f*ck*ng day!
so,there...it didnt ruin my day.right after that damn caller,my supervisor called for a meeting and we had a voice simulation.i got nervous because we did it invidually and then the other team members were asked to rate our performance.i'm glad i did it well.
the result:
"Hats off to you Tif!
You sure have a very pleasant voice on the phone.
You are a naturale voice talent if I may add. You speak with character.
However, as you already know, your voice can sometimes come up too strong to first time or educate customers.
It is a good thing that you command authority when you speak but it would be a lot better if you add a li'l spice of enthusiasm when you convey your messages to your customers.
A small talk is all that you need.
Thank you for giving your best all the time.
Your humility only shows how mature and strong you are as a person.
We hope to spend more time with the team doing this kind of things. "
---people were telling me i sound so "maldita" on the phone and so authoritative.i'm not making it hard for my callers but it's just the way i speak.my previous QA(quality assurance) analyst would always leave a comment which says: "don't be smug and condescending." awwwh....i try to sound nice the beast as i could.hahaha...NOT.i always try to sound nice the best as i could and i think it sometimes works because i get good reviews.all in the name of customer service.
try this just for fun. know your celebrity look alike.
take a look at mine.
click below for more:
i'm now a PACKER slash vacation package agent.we just ended our vacpac training.it's not hard and it's not easy as well.it was fun because everybody participated in class.it was a scandal class...(ur wrong...it's not the big scandal!!)we just call it that way because we had fun forwarding messages and sharing jokes.*wink*wink*.our class should have been called the peoplesupport scandal.hahaha...it was a week of exams both practical and written,reporting,class discussion,taking notes,group reporting and a whole lot of fun.it was great to be with the PACKERS though this shift made me sick...
"20 years from now you will be more dissapointed by the things you didn't do than by the ones you did. So, throw off the bowlines. Sail away from safe harbor. Catch the trade winds in your sails. Explore. Dream." -Mark Twain
i have plans of quitting this job and work on a normal shift.maybe by december or january i'm gonna hand down my resignation letter.i wanna work in a government agency and join the corrupt people.haha.NOT.i wanna explore something new.when i went home last july,opportunity knocked so hard on my door.i was taking a bath that time when i heard a hard knock on the door.it was my mom and she asked me if i would accept the job offered to me.i was clueless.i haven't applied for any jobs at that time.then i was informed that someone from the administrative office of our local hospital is at our house that time and offered me the job.it was like...yes or no?i know that job was for good but i turned it down.i still have an unfinished business here at PS. i'm faithful and loyal.i'm gonna finish what i started.i can't see myself working here for years.i wanna get out and have a life.it's not the salary that makes me happy but it's part of the package.what's important is as long as i'm happy with what i'm doing.i can say i'm happy with my job now but it's not for good.i do have plans of my own but there are people who we need to consider.i dunno but i'm so selfless nowadays.is it good or bad sign?never mind. when i was around 4 or 5 yrs old,i wanted to be a nun.which is very possible.i'm surrounded with very religious people.i remember i cried so hard whenever they would tease me that i'm going to be a teacher.years later,i wanted to be a nun or a lawyer.in grade school...a lawyer...in high school....a lawyer....in my last years in high school and in college,i've found out that i sooo love arts. i love photography,paintings, fashion and designing,i wanted to be a chef.if only we were rich,i could have been somewhere in europe for further studies.hehe.i still wanted to be a lawyer.so... i took up bs psych in prep.after college,i was bumming around and at the same time babysitting my fave nephew lance.then i joined the search-in.my friends were like "what?r u serious?".haha... (you don't have to tell me,i know what you want to say.)i had so many things in mind but still holding on to my dreams.but the more people pushed me to become a lawyer,the lesser i wanted to become one.people expect you to be this...it's like they know you so well.it spoiled everything.then i was lost.so here i am picking up the pieces of me and starting to sail my ship.i dunno where i'm headed but hold on...i'm going there.i'm still learning how to sail my ship.i'll surely cross the bridge when i get there.one day, i'll find myself .i took the career quiz online and look what i've got.i also included my horoscope.
Magazine Editor-In-Chief
Ambitious. Driven. Valedictorian. Do these words sound familiar? Calling you an over-achiever would be a huge understatement. Besides, you�ve probably known what you�ve wanted to do since you were like twelve and were the first person in your class to get a PalmPilot. Someone like you would never waste their time in a dead-end field. You need a fast-paced environment with lots of room for advancement and personal recognition. And what better way to show everyone just how much you rock than with your own byline and eventually your own magazine. You could so rule the world � of publishing, that is.
i watched it last night with my friend iris.it's another feel-good movie.we were supposed to watch if only but we were kinda late so we decided to choose another movie.since we both love john cusack,we ended up watching must love dogs.we were laughing our hearts out.it was super funny and we were so kilig at the same time.i soooo fell in love with the movie and i also fell off the stairs.kablaag...there i go.i fell flat on the floor.good thing it never hurt much. *click here*